Refund policy
Return & Refund Policy
30-Day Policy Notice
We take great pride in the quality and taste of our cookies and bakery products. You have 30 calendar days from the date of delivery to notify us if there is any issue with your order.
Return Eligibility & Food Safety Hygiene Requirements
Due to strict federal and state food safety and health regulations regarding perishable food products:
• Unopened & Sealed Bakery Items: Unopened cookie tins, sealed bakery boxes, and non-perishable cookie accessories (such as decorative tins or scoops) must remain in their original factory heat-sealed food packaging to be eligible for return.
• Opened Food Items: Perishable food products, opened cookie boxes, or partially eaten baked goods CANNOT be returned or resold due to public health and food safety standards.
• Items damaged after delivery due to improper storage (exposure to heat, moisture, or pests) are not eligible for return.
• Proof of purchase (order confirmation email or order number) is required for all return requests.
• Shipments damaged during transit, missing items, or quality defects upon unboxing are eligible for a 100% full refund or immediate free replacement shipment.
Non-Returnable Items
• Opened, unsealed, or partially consumed cookie boxes, tins, or baked goods (for food safety and sanitary reasons).
• Clearance or final sale items clearly marked as “Final Sale” at checkout.
Free Returns & No Restocking Fees
We offer free returns on eligible unopened accessories or non-perishable items. We provide a prepaid return shipping label at no cost to you, and zero restocking fees will be deducted from your approved refund amount.
How to Initiate a Request
1. Email support@cookiesales.shop with your original order number, reason for request, and photos of the shipment/packaging.
2. Our customer service team will review your request and issue a resolution (prepaid return label or immediate replacement) within 1-2 business days.
3. If returning eligible unopened non-perishable items, pack them securely in their original shipping box with the prepaid label affixed.
Return Address
Please ship all authorized returns directly to our operational center:
cookiesales
6310 Hermann Lake Dr
Houston, TX 77021
United States
Refund Processing
Once your return request is approved or your returned unopened item is inspected at our Houston facility, your refund will be processed within 1-2 business days. Refunds will be credited to your original payment method (Credit/Debit Card or PayPal). Please allow an additional 7-10 business days for your banking institution to post the credit to your account.
Exchanges
We do not currently offer direct product exchanges. If you wish to try a different cookie flavor or gift set, please contact us for a refund or resolution on your current order and place a new order on our website.
Damaged or Crushed Products Upon Delivery
If your cookies arrive crushed, broken, or damaged due to transit mishandling, please contact support@cookiesales.shop within 7 days of receipt with photos showing the damaged box and cookies. We will issue a full refund or send a fresh replacement order immediately at no extra charge.
Contact Us
For questions regarding returns or refunds, email support@cookiesales.shop or call +1 (832)-998-6734.